Account Deletion

You can request closure of your Kickr account and deletion of associated personal data held by C3 Labs Ltd. Public blockchain records and information held independently by other providers have different limitations. This guide should be read with the Privacy Policy.

1. Request through the app or website

Where available, use the Delete account control in your profile settings. The flow verifies account ownership and checks balances, positions, open orders and pending activity before deleting a wallet-linked account.

You may need to withdraw remaining funds, close or settle positions, claim available proceeds, cancel orders and wait for pending transactions to finish. Follow the status and reason shown in the deletion flow. Do not assume that pressing Delete account performs those financial actions for you.

If the self-service check is blocked or unavailable, you can still send a privacy or deletion request to support. An operational account check does not extinguish your rights under applicable privacy law.

2. Request through support

1. Email gm@kickr.fun with the subject “Kickr Account Deletion Request”.

2. Send from your linked email where possible, and include the account username or public wallet address if needed to identify it. An account without a linked email can still request help with an alternative ownership check.

3. State whether you want account closure, deletion of personal data, access to records, or more than one of these.

4. If you have used Ask Kickr, mention the associated account or conversations to help locate the separate AI-chat records.

5. Complete reasonable verification needed to protect the account and other people's information.

Never send a password, one-time code, recovery phrase or private key. We process verified requests under applicable legal deadlines and explain lawful exceptions or extensions.

3. Information handled by the request

Depending on the request and applicable law, we delete or de-identify account and profile information, preferences, notification registrations, social records and other linked off-chain personal information that is no longer required for a lawful purpose. Records that appear in other users' activity may be de-identified instead of deleting those users' records.

AI-chat information is kept in a separate store. Deleting the main account does not automatically delete that chat history. Its erasure must be processed separately for the same account. A request covering that information will be assessed with the rest of your privacy request; support may need to complete additional processing steps.

4. Information that can remain

• Public blockchain transactions, wallet history and contract interactions that C3 Labs cannot rewrite or erase.

• Information held independently by authentication, wallet, market or other providers under their own policies.

• Copies saved or shared by other users.

• Limited records retained for legal obligations, security, fraud prevention, claims or disputes, where permitted or required.

• Backup copies until their normal expiry, subject to applicable requirements; deleting a live record does not immediately rewrite every backup.

Account deletion does not reverse a transaction or automatically withdraw funds. Deleting a wallet-linked identity can affect later access to that wallet; review supported recovery or export options before proceeding and contact support if funds or activity remain unresolved.

5. Company and contact

C3 Labs Ltd.

Account and privacy requests: gm@kickr.fun.